Returns and Exchanges

RETURNING CONDITION

Item/s must be returned in original condition, unworn, unaltered, unwashed, folded neatly and with their tags attached. If the merchandise returned does not meet these requirements your return will be sent back to you at an additional charge.

FULL PRICED ITEMS

Items that have been purchased at full price are eligible for a refund, exchange or credit when returned to us within 14 days from the date of purchase.

All customers are liable for their return shipping costs.
KEPASA is not responsible for any missing incoming deliveries/returns.We recommend using registered post for all returns so you are able to track your parcel. 

PROMOTIONAL SALE ITEMS

Items that are full priced and marked as //PROMO during a promotional sale are eligible for a Store Credit only.
Please note, we are unable to refund or credit the cost of shipping.
Credits are valid for (3) years from date of issue. We strictly do not offer refunds on any Sale items purchased online unless deemed faulty.

SALE ITEMS / FINAL SALE

All products marked down are final sale and have a strict no Returns policy. These items are not eligible for a return, exchange or refund.

 

SHOES, SWIMWEAR AND EARRINGS

Due to hygiene reasons, we do not at all accept returns for earrings or swimwear.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

FAULTY RETURNS

We hope you never receive a faulty item and are so sorry to hear you may have. We understand this is really disappointing. Please email us within 7 days of receiving our order. We require your order number, images of the fault and a small description to kepasabrand@gmail.com

If something you ordered has a minor fault, we will assist to organise a replacement or a repair. If your garment is deemed to have a major fault you have the option of a replacement, refund or credit note.